True North Training respects your privacy. This policy explains how we handle personal information when you use our website, contact us, enquire about training or register and pay for a course.
Information we collect
We may collect your name, contact details, organisation, course interest, participant numbers, delivery preferences, proposed timing and information you choose to provide. When you pay for a course, Stripe may collect contact, billing and payment information through its secure checkout.
How we use it
We use personal information to respond to enquiries, recommend and arrange training, administer registrations and payments, provide course information, maintain business records and meet legal obligations.
Stripe payments
True North Training does not receive or store your full card number. Stripe processes payments under its own privacy and security practices and may process information in Australia and overseas.
Service providers
We may use Webflow for our website, Stripe for payments, and email or cloud services for communication and administration. These providers may process or store information outside Australia. We do not sell personal information.
Security and retention
We take reasonable steps to protect information from misuse, loss and unauthorised access or disclosure. We retain it only as long as reasonably required for our services, business records and legal obligations.
Access, correction and complaints
You may request access to or correction of personal information we hold by emailing info@truenorthtraining.com.au. Send privacy concerns to the same address and we will respond within a reasonable period. If the Australian Privacy Act applies and you remain dissatisfied, you may contact the Office of the Australian Information Commissioner.
Cookies, links and updates
Our website platform and analytics tools may use cookies for security, performance and measurement. External websites and Stripe checkout have their own privacy practices. We may update this policy when our services or obligations change.
Contact
True North Training
Sunshine Coast, Queensland, Australia
info@truenorthtraining.com.au